GENERAL FAQ
GENERAL FAQ
Once opened, it is best to consume your matcha powder within 6 months in its freshest condition. However, it can last up to 1 year if kept in the following conditions:
- Store in the refrigerator before and after opening.
- Always seal tight and keep away from light, heat, air and moisture to avoid oxidation.
Once opened, it is best to consume your matcha powder within 6 months in its freshest condition. However, it can last up to 1 year if kept in the following conditions:
- Store in the refrigerator before and after opening.
- Always seal tight and keep away from light, heat, air and moisture to avoid oxidation.
The matcha powder will not be affected as it comes in an Aluminum Zip Lock Resealable Packet which is air-tight.
It is advised to store your matcha powder in the fridge, ensuring it is always sealed and away from sunlight and heat.
All original drink recipes are available for free on our website. You will also receive a Recipe Card with your purchase.
We do not recommend using a spoon as the matcha powder will not dissolve. To ensure the matcha powder is fully dissolved in the liquid, please use the proper tea tools such as ASAGAO / Chasen or YUKIWA / Mixer.
All original drink recipes are available for free on our website. You will also receive a Recipe Card with your purchase.
We do not recommend using a spoon as the matcha powder will not mix evenly. To ensure the matcha powder is evenly mixed in the liquid, please use the proper tea tools such as a bamboo whisk or electric mixer.
We provide shipping within Malaysia and international delivery. Please view the following shipping rates:
Peninsular Malaysia: RM8
East Malaysia: RM12
International Shipping: Rates will be shown upon Checkout (before payment).
Within Malaysia: 3 – 5 working days
International: 7 – 10 working days
After you purchase your product, your order will be processed in 1 – 3 workings days.
Please fill in your address at the Checkout page. You will be shown an option for self-pickup.
*It takes at least 1 working day to process your self-pickup order as the product will be delivered from our warehouse.
Once your order is processed, we will update you with the tracking information via email (please check your spam folder) or mobile.
If you have not received your tracking number within 3 working days, please Whatsapp us for assistance.
We provide shipping within Malaysia and international delivery. Please view the following shipping rates:
Peninsular Malaysia: RM8
East Malaysia: RM14
International Shipping: Rates will be shown upon Checkout (before payment).
Delivery within Malaysia: 3 – 5 working days
International Delivery: 7 – 10 working days
After you purchase your product, your order will be processed in 1 – 3 workings days.
Office Hours:
Monday – Friday, 9am – 5.30pm
Please fill in your address at the Checkout page. You will be shown an option for self-pickup.
You will be updated via email when your order is ready for pickup (please allow 1 working day to process).
*Note: All self-pickup orders will be delivered from our warehouse from Monday - Thursday only.
Once your order is processed, we will update you with the tracking information via email (please check your spam folder) or mobile.
If you have not received your tracking number within 3 working days, please Whatsapp us for assistance.
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